Customer review manipulation is not something that Amazon turns a cheek to. Review or feedback manipulation is when a customer is offered an incentive in exchange for writing a review. Amazon has strict policies against manipulating reviews because it skews the authenticity of product reviews. Even if the review itself is genuine, if it was produced in exchange for something, that review is tainted in Amazon’s eyes. Amazon cares deeply about their customers. They will not tolerate any form of feedback other than a purely genuine, uninfluenced review.
A client’s listing review section was deactivated and all the customer reviews were blocked by Amazon.
The client sent documentation of an agreement with a 3rd party (marketing agency) to Amazon to appeal. This is something that Amazon really likes to see, and ultimately the reviews are now back up on the listing.
If you’ve been suspended due to customer review manipulation, contact us for a free consultation 1-877-9-SELLER.
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