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As an Amazon seller, your ecommerce success depends upon your cooperation with the rules set by Amazon. Listing suspensions can happen at any time, for many reasons. For instance, just one complaint from a buyer can suspend a listing. Our team helps with listing suspension issues.
Our Amazon listing reinstatement strategy involves a thorough investigation of your account by our analysts. We then follow up with a report outlining the main issues we see for you. After that, we examine your suspended listing and draft an appeal plan that covers every angle of the suspension.
Has Your Amazon Listing Been Hijacked By Another Seller?
If you’re a private label seller and you have hijackers on your listing or your listing has suddenly been changed, call us 1-877-9-SELLER. We can help you get back in control of your Amazon listing.
You develop a private label product with a trademark, you get brand registry, start doing well & what happens? You get a hijacker. Hijackers are generally people with vendor accounts who are able to access your Amazon listing. They change your listing to their own brand and then make an IP complaint against you. We’ve seen this issue dozens of times.
We’re seeing a lot of product detail tampering suspensions.
For example, you create a listing for your private label brand of lollipops for a pack of 20. Then all of a sudden, your listing says you’re selling packs of 50 lollipops and you also see the product details changing. Sellers receive listing suspensions because of customer complaints of the product not being as described. One thing we urge you to do is notify Amazon immediately. You have all the evidence to show Amazon that your listing has been taken over.
3 tips to protect yourself from hijackers:
Monitor your listing like a hawk.
Watch for images being changed by hijackers, and watch for the titles being changed by hackers. What hackers will do is they’ll change the images and they will change the titles to add their branding to your listings. And then they’ll make complaints against you.
If you have a brand registry, you still need to be careful about hijackers.
Amazon still allows itself Amazon retail and it also allows sellers who have vendor accounts to alter listings. It is clearly a problem with Amazon. It’s an issue that has not yet been addressed, but if you have a brand registry, you have to monitor your listings to protect yourself against Amazon vendors and Amazon retail.
If your account gets hacked, Amazon blames you.
Make sure that your log on information for your Amazon account is entirely different from any other online accounts you may have. Make sure your email address and passwords are different. In addition, make sure you’re using Amazon’s 2-step verification. If your account gets hacked, Amazon is going to blame you. One of the things Amazon will point out is that you didn’t use 2-step verification.
We’re here for you 7 days a week thanks to our amazing team.
Talk to us about Amazon listing reinstatement anytime: 1-877-9-SELLER
Confidentiality: any information that you provide to us is 100% protected & confidential under the Attorney-Client Privilege.
Unfortunately, as an AMZ seller, you need to watch out for Seller vs Seller dirty tricks.
We continue to see a ton of false trademark, copyright, and counterfeit complaints being made against Amazon sellers. What’s really shocking is the number of seller vs seller complaints by non-rights owners.
Sellers are making complaints even though they don’t own intellectual property rights to anything at all.
Complaints to your business on Amazon can be a serious hit to your bottom line. However, we want you to know that there are remedies. This includes taking that person to court or simply letting them know that you have a suit drawn up. Despite the veracity behind the complaint, it is important you still respond and address them.
If you’ve been subject to a complaint on Amazon, call us for a free consultation now 1-877-9-SELLER.
Watch out for seller vs. seller dirty tricks. For instance, people/companies are making listings under your private label brand but in Canada & Mexico. Those listings are created very poorly with clear mistakes and violations of Amazon’s policies. In consequence of that, your account & listings are being frozen in America. If you notice anyone creating a listing in Canada or Mexico and it wasn’t you, address it immediately. Otherwise, your Amazon account / listings may become deactivated.
One of the latest things we’re seeing is hijackers taking branded item/s and then creating a new listing in Canada. However, instead of selling your product as a properly set up and violation-free listing, they’re creating it to essentially take your listing down. Sellers are adding in the names of drugs, they’re adding in profanity, and they’re putting prohibited content in the listing itself. That listing gets taken down in Canada, and then guess what? Your listing in the United States goes down as well.
When you have a complaint against another seller, Amazon.com’s reporting page has been (historically) practically useless. But good news – Amazon applied more resources to their complaint system. If your listings were taken advantage of or if competitors left awful reviews about your products, Amazon’s seller vs seller reporting system is getting better for you to report this type of behavior.
If any sort of dispute arises between You vs. Seller or You vs. Buyer, each participant releases Amazon of all liability. This includes any claims, demands, and damages of every kind, known and unknown, suspected and unsuspected. Paragraph 7B makes it clear that Amazon is not involved in any of your transactions. They only serve as a platform to make the transactions possible. In other words, you’re on your own.
Beware of other drop shippers making false complaints against you as a drop shipper. If you have been falsely accused of delivering / selling counterfeit products, you have rights. You have ‘defamation per se’ as an argument to negotiate a retraction of the complaint against you. This is only if you’ve been wrongfully accused. As a seller who’s gone down because of a false counterfeit complaint, consider making a claim against whoever made the baseless complaint.
Please do not make false complaints against your competitors. It’s not the way to go. You’re opening yourself up to your account being shut down. Only use it when there are significant seller vs. seller attacks on your brand, listings, or account.
Our team can help you get back to selling on Amazon if you’re suspended. We write the most persuasive plans of action in the world because we know the arguments that win for reinstating suspended Amazon listings. Helping AMZ sellers is what we do.
Our team works together so that you can rest assured that whatever arguments are working currently for that week, that’s what’s being built into your plan of action. We stay current on Amazon trends and report breaking news on all seller topics.