Do you have a suspended Amazon account? We can help appeal your Amazon account suspension.

Our law firm helps sellers address Amazon account suspensions from a legal perspective. In short, we provide strategic and successful appeal plans that cover every detail of Amazon’s extensive requirements for reinstatement.

Amazon account suspension appeals

If you have a suspended Amazon account, you'll probably need help drafting a Plan of Action to get your account reinstated. This is because Amazon refuses to provide exact details on why your account was suspended in the first place.

Our team's strategy for reinstatement of your suspended account first involves an investigation of your account. This is followed by a comprehensive report that outlines the main issues we find for you. Lastly, after we examine your account, we draft an appeal plan that covers every angle of the suspension.

In short, what we do for you is review all the information you provide to us, then we will:

Investigate seller performance, customer metrics, and the alleged policy violations that caused the suspension.

Analyze individual factors to develop an appeal plan.

Address buyer complaints & negative feedback to boost your seller performance & prevent suspensions in the future.

Work with you to identify the best ways you can improve your business.

Construct a Plan of Action to obtain a successful reinstatement of your selling privileges on Amazon.

Seek any lost profits due to buyer complaints and negative feedback.

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Has an Amazon account suspension destroyed your business? The solution is here.
We have hundreds of happy client reviews & many reinstatement successes.

CH S.
CH S.
21:46 13 Jun 22
Excellent Work! I was suspended and decided to contact an Amazon Sellers Lawyer; I spoke with Marisol and got clarity on the steps to take forward. Ashley DiPinto reviewed my case and helped me get my account reinstated. She was friendly, answered my questions via email and drafted an appeal that worked on the first try.Very happy! -:)If you have problems with your Amazon account, don't hesitate to call them.
Tiffany D.
Tiffany D.
19:48 06 May 22
I have to say, I had very low expectations going into this. I had already worked with a few consultants and various experts and could not get my Amazon UK and Europe accounts running. I had appealed 12 times before hiring them! Ashley Dipinto took my case, and was able to figure out who to speak to from Amazon, and her team created a great appeal letter that finally worked. Cannot express my thanks and relief enough!
Dylan R.
Dylan R.
16:35 02 May 22
I have had great support from Amazon Sellers Lawyer in regards to dealing with issues on Amazon. Jenn McDonald has been quick, professional and also very understanding of the issues of selling on Amazon. I highly recommend having this company in your corner when dealing with anything from an appeal to simple account questions.
Keila N.
Keila N.
20:27 07 Feb 22
I called this law firm on 2/7/2022. I'm a seller on Amazon, and Amazon has deactivated my account. It's refusing to release my funds. C.J. was accessible. Jenn was absolutely fantastic. These guys really know what they're doing.
Kristin W.
Kristin W.
21:53 03 Jan 22
I have had great success with Amazon Sellers Lawyer in regards to dealing with issues on Amazon. Jacques has been quick, professional and also very understanding of the issues of selling on Amazon. I highly recommend having this company in your corner when dealing with anything from an appeal to simple account questions. Jacques and Nicole have given me a much more relaxed feeling when dealing with Amazon.
Regina S.
Regina S.
16:14 31 Dec 21
New Years Eve!!! I called inquiring about my Amazon Seller account being suspended and CJ was so helpful. The response time was very quick and he was very informative of my case. They're so dedicated working even on the holidays! Great business overall!
Jim O.
Jim O.
14:57 29 Dec 21
CJ and the team are everything they say that they are...and so much more. I had a question regarding my account on CHRISTMAS EVE!!! I called the office and CJ himself answered the phone, fielded all my questions (I had tons), and quickly put my mind at ease. He is amazing and is always available to help. He is truly a lifesaver for any Amazon seller. If you have questions or need help...you HAVE to call them. I couldn't be happier. THANKS AGAIN.
Ahmar A.
Ahmar A.
03:24 15 Dec 21
Excellent service, communication, and professionalism. My amazon account was having issues, tried giving multiple appeals myself and was not successful each time. Decided to choose Amazon sellers lawyer. Marisol was very helpful and informative regarding my case. Big thank you to Vincent for activating my account again in timely manner. I will not look back and will continue to use them for any future issues.
Murtaza S.
Murtaza S.
14:56 09 Dec 21
Jacques got our account re-instated within 24 hours of it going down. In Q4 this was the biggest he could have given us.
A. S.
A. S.
15:12 06 Dec 21
I spoke to a young lady by the name of Jenna McDonald who I highly recommend if you’re going through a dilemma with your Amazon business account. The advice that she gave me in my situation was not only highly enlightening with hard factual solutions that would greatly help me as I was passing through a stressor in my circumstances. but she also gave me foresight for future experimental projects that I did not even have the capability to even perceive prior to me speaking to Ms. Jenna and remind you, all of this conversation was FREE! This woman is filled with so much knowledge about the rules and regulations of the Amazon corporation, it had me stunned in amazement and also forced to acknowledging that, without sounded Amazon knowledge and insight it is impossible to make a solid decision based on groundless gambles that can actually destroy your business in the process without you even realizing it. Not only was I on this trail to experiencing this shenanigan, but due to Ms. McDonald’s 10 years of experience with Amazon, and may I also add, her keen insight and percipient advice, not only has my situation turned around, but it is now in the right direction to be ran more efficiently.Thank you Ms. McDonald!
CZ G.
CZ G.
18:16 30 Nov 21
I highly recommend Amazon Seller Lawyer for serious Amazon sellers. They are up to date on the everchanging Amazon Ecosystem and really care and understand the stresses involved in navigating the complex requirements associated with Account Health issues.Nicole Golberg and Declan Levine handle my account and they are top notch. Quick to respond and fast to act. I sleep well at night having Amazon Seller Lawyer on permanent retainer.
Patrick J.
Patrick J.
21:50 27 Nov 21
Just want to give MARISOL a big shout out on spending the time to explain how to handle a business verification challenge I was having with helping an Amazon UK client. I did what she suggested and I got my client's account verified and selling privilege reinstated. It was a huge deal for us being this is Q4. Thanks again Marisol
Bili A.
Bili A.
02:41 19 Nov 21
After failed appeal after appeal, and having our account suspended for 10 months, we decided to try one last time. We submitted the appeal they wrote for us and hit a home run on the first strike. Shout out to Nicole. I contacted several companies about this issue, even some who were charging much less but Nicole was the only person who made me feel comfortable enough to proceed as she was honest, authentic, and had a great understanding of our issues at hand and that was very important to me.And of course Chris implemented and executed the strategy to perfection.
Fatih
Fatih
14:48 09 Nov 21
5 Stars ++++. I had an issue about inauthentic complaint. I got 4 complaints during the week. I talked to a few people but I never solved the problem. I searched google about the issue and found "Amazon Lawyers". I called amazon lawyers and started to work with Jenn during a week. The warnings from my account health was removed by Amazon after a week. Thank you so much.
Anna M.
Anna M.
07:59 05 Nov 21
They were very experienced and responsive in the matter. I was able to get my account reinstated in just couple days. I would really recommend if you want to ensure your account always in good standing.
Ayman S.
Ayman S.
02:49 22 Oct 21
Great experience and great customer service. Very fast respond.Great Knowledge with the Amazon account reinstating. We look forward to working with the firm on going bases. Highly recommend them !!!Thank you so much for caring and being passionate about knowing about our situation and providing us with honest advice.
Reed F.
Reed F.
16:24 18 Oct 21
Jenn McDonald and Vincent Famularo did an exceptional job providing guidance, appeals and attachments to send to Amazon. They got me out of an account suspension and two category suspensions on the first try. Amazon accepted all appeals within minutes and immediately reinstated my account. I couldn't recommend this company more, I have used them multiple times now.
Abdulla R.
Abdulla R.
17:38 14 Oct 21
Best firm ever they know what they are doing they are experienced and true lawyers . Highly recommended because i was able to reactivate my amazon account with their great help
Anastasia S.
Anastasia S.
21:04 12 Oct 21
This company helped me to reinstate my account on Amazon. I have baby products and my account was on for 4 years. Then Amazon closed it because they associated me with my sons account. I had it suspended for over 3 months and I tried to reinstate it myself without any result, then I asked another firm, but they didn’t succeed. There even were guys who told me that they wouldn’t take my case as this was hopeless:( Well, RF took it and offered the right strategy. I had a contact person who I worked with and addressed all the questions. After only 1 appeal my account was reinstated! I so recommend them to anyone who has issues with Amazon account. They are fair priced and super effective.
Vintage D.
Vintage D.
18:49 15 Sep 21
Amazon deactivated my account by mistake and this firm helped get my account back. Before I contact Amazon Sellers Lawyer, I tried everything myself and sent amazon many appeals and all of them got rejected. Amazon Sellers Lawyer created a professional appeals and was successful in getting my account back. I didn't regret choosing this firm out of many firms that are specialized for amazon sellers. Thank you so much Amazon Sellers Lawyer 🙏
B.E. S.
B.E. S.
14:31 09 Sep 21
The real deal! free consultation is indeed free and delivered by Jenn McDonald , a true professional who provides useful information to Amazon sellers struggling to keep their account health intact.Truly recommended!
Reed L.
Reed L.
21:01 13 Aug 21
Declan And Nicole helped us reinstate our account with a professions appeal that was 4 pages and detailed actions to resolve the situation. Only hire lawyers if u have a problem with your account. We tried other advisors before we hired the law firm which was a waste of precious time and money.
Alexander V.
Alexander V.
13:29 28 Jun 21
My Amazon account was suspended and they helped my to activate it, special thanks for Anthony Z.I’m really appreciate it
Xiaoling W.
Xiaoling W.
17:45 23 Jun 21
Neil and Alexa was able to help me with the Amazon TRO. Now my account is back to normal. Thanks guys!
Fred S.
Fred S.
01:41 23 Jun 21
Our account got reinstated after 7 months of repeatedly being denied for an suspected IP violoation that Amazon would not clear . After several attempts I was begining to lose hope but thanks to Declan, and Ashley for their persistant efforts. They had a great game plan. Overall excellent team effort from start to finish. These guys know how to get the job done. After being left for dead, I am very excited to start selling again. If any issues occur in the future this is my team.
Elliot S.
Elliot S.
14:38 22 Jun 21
Great job by Briana to get my amazon account reinstated. Jenn answered all of my questions in a very timely manner.
story 。
story 。
04:20 19 Jun 21
Before I Call the law firm and talked to Nicole Goldberg who recommended Anthony Zhang as my paralegal, I was spending three days ( the longest three days of my life) trying to figure out what to do with a copyright infringement complain by another seller. My listings was removed and I had inventory at the warehouse and more at the making. You get the picture! it was not a good experience for me! I was lost and needed help.Nicole calmed me down the minute she answered the phone. She helped me to get through all the paperwork smoothly so my case could be looked at by a paralegal. My case was ready in less than 2 days!!Anthony Zhang was patient and knowledgeable. By just one letter to the other seller. He got them to agree to retract their false copyright complains. The timing was impeccable. It's almost like Anthony mapped out what will happen every step of the way. He also zoomed me to get into my Amazon account. He knew exactly where to get the information he needed to move forward with the case. At one point, he even get me on a three way phone call with Amazon support. His goal is to get my listings activated. It was very clear that he was working at my best interest. I wouldn't get this far with getting my listings reinstated if Anthony did not guide me every step of the way.Don't just watch your listings get removed by Amazon and let other sellers take your business down. Now you know them, you don't have to feel lost and helpless like how I felt in that three days. Talk to Nicole Goldberg and see if you got a case. Have Anthony Zhang work with you. You will learn so much from him... Two thumbs up for the personalized service!!! My listings are back up and I am a happy seller!!!
Bella C.
Bella C.
20:57 16 Jun 21
After being recommended to this firm, it was the best decision I made! Jenn reached out immediately concerning our issue and helped us to resolve it quickly. Aidan and Chris then jumped in and we have been working closely with them on our other account issues. All of them are very well versed in the woes of selling on Amazon and are a great firm to work alongside with!
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Contact us for a free consultation on the best way to deal with your Amazon account suspension.

When you contact our law firm, all information provided is confidential under the attorney-client privilege, whether you hire us or not.

With unparalleled experience in both law & ecommerce, our team approaches your Amazon suspension case from every angle.

Running a successful business on Amazon can be tricky. It’s crucial to understand why Amazon accounts get suspended, how to avoid a suspension, and what to do if it happens to you.

Amazon suspends accounts fairly regularly. This is due largely to Amazon’s strict adherence to customer obsession. It’s a strategy outlined in their main principles. If Amazon believes (for any reason) that your selling procedures are not maintaining their standard, you will wake up one day to see your Amazon account suspended.

This is where we come in. With a unique mix of talent, a strong knowledge of Amazon culture, and the right experience to back it up, our team caters to sellers who’ve been suspended for any reason. We offer a valuable tool to avoid being left at the mercy of seller performance.

Trademark Complaint on Bundled Listing

There's many reasons why your Amazon account is suspended. To sum up a few, see 15 examples below. For help figuring out what caused your account to go down, contact us for a free consultation 1-877-9-SELLER

Inauthentic Items

If you receive a false claim of your product being inauthentic, show Amazon the receipts/invoices from where you purchased the product. Include the distributor’s phone # and website. Secondly, do what Amazon wants, which is a self-analysis. Ask yourself why your customer would believe your product is inauthentic. You may be selling authentic products, but maybe the packaging is inconsistent with the customer’s expectations. Most importantly, address how you plan to avoid future suspensions.

Used Sold As New

If you Amazon has sent you a message suspending your account due to a used sold as new complaint, you may be a bit baffled because you’re selling a product that has never been used before. One reason why you may receive a used sold as new complaint is because the packaging is not the same. Or, the product (while never being used) is returned. Amazon considers these items used and you cannot sell them as new. Even if the product was just returned, the product cannot be labeled as new. Amazon expects perfect packaging.

Not As Described

You need to be as descriptive as possible when selling products on Amazon. For example, if you’re selling a non-branded item, clarify that your product is not a certain brand, but rather ‘like’ this brand. This mistake could lead to receiving complaints for not as described items. In your Plan of Action, show Amazon that you quickly corrected your mistake and that you’ll take preventative actions so it never occurs again. So, look at your listings and make sure the pictures and descriptions perfectly describe the products you’re selling.

Buyer Complaints

Even just one buyer complaint can lead to an Amazon account suspension. We utilize the law to handle complaints that jeopardize Amazon seller accounts. Our law firm assists with a two-step approach designed to handle issues that stem from buyer complaints. 1: Investigate the complaint to see if it is valid and provide a method of resolving the issue amicably. 2: When the complaint is invalid, seek clients’ lost profit and adequate reimbursement for the business interruptions caused by the complaint.

Drop Shipping

Sellers are suspended for drop-shipping directly from places like Sam’s Club or Walmart directly to customers. It seems like Amazon is continuously cracking down harder and harder on anybody they feel is violating their drop shipping policy. The main reason why drop shippers become suspended is due to customers complaining they received non-Amazon packaging. In conclusion, make sure you get the packages sent to you first, and then send them to your customers.

Counterfeit Complaints

Brands may sometimes accuse you of selling counterfeit products when you are selling 100% genuine products. When this occurs, you usually have two legal claims you can use as leverage or to sue in court: Defamation & Interference with Contract. We rep sellers and use the claims to negotiate resolutions. In addition, we can, and have, started lawsuits against brands who make wrongful claims against you.

Related Accounts

If you’re a new Amazon seller opening an account and run into an obstacle such as a typical business verification, stop and solve that problem. Do not start again with a new account! If you’re an experienced seller, use VPNs, different bank accounts, different Mac addresses. Everything has to be different to be successful operating multiple accounts without getting caught.

Restricted Products

Before selling products on Amazon, make sure they’re not restricted. Also, confirm that they’re not restricted in areas where they’re going to be delivered. For example, you cannot sell car radar detectors in certain areas of Canada. You cannot sell anything to do with CBD. Or, if your listing includes medical terms, account suspensions happen by having (what appears to be to Amazon) a medical claim or treatment for a disease.

Trademark Complaints

When you see a trademark as a consumer, you know that you’re getting quality goods or services. Trademark infringement occurs when third party sellers use unauthorized / improper business names identical / similar to that used by another seller. If another seller uses your trademark or something similar to your trademark in a way that confuses the buyer, there may be trademark infringement.

Copyright Complaints

Copyright almost always pertains to pictures and verbiage in Amazon listings. In addition, it includes things you add to the packaging or package inserts (which is written material / copyright). We’ve seen a boatload of baseless copyright complaints against sellers worldwide. If you have one on your account, you have to figure out most importantly, did you violate anyone’s copyright?

Velocity Spikes

If you sell a lot in a short period of time and you don’t have the necessary reviews / feedback to correlate to the spike in sales, Amazon will place your account under suspension. They will continue to review your account until they have verified that you’ve sold and shipped all items. It’s very important to show Amazon that you have actually sold and shipped all of your products.

Patent Infringement

Work with an attorney experienced in IP law. Patent infringement can result in much more than an account suspension on Amazon. Lawsuits are costly. When a party wins a patent infringement case, they can recover 100% of the sale of products made on the patent holder’s rights. This can be detrimental to a business of any size.

Feedback Manipulation

Feedback manipulation happens when a customer writes a review in exchange for an incentive. Amazon has strict policies against manipulating reviews because it skews the authenticity of product reviews. Even if it is genuine, if it was produced in exchange for something, that review is tainted in Amazon’s eyes.

Hacked Accounts

Amazon sellers that have their accounts hacked generally have the same things happen. Sellers’ funds divert to another country and their Amazon account is then suspended. Or, your Amazon account is locked for safe measure against the hacking. We obtain reinstatement of suspended Amazon accounts and we recover funds that may have been diverted.

General Changes to Account

If you are selling or doing business on Amazon, do not change your credit card or your bank account information unless you’re ok with a possible suspension. Do not switch from personal sales to corporate. Don’t change anything at all. These basic changes can cause suspensions. We see an increase in sellers making account changes and getting suspended.

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Misconceptions about Amazon Suspensions

It’s our mission to guide you through the process of regaining access to a suspended account. Within the course of these examinations, we’ve identified common misconceptions amongst sellers regarding what causes an account suspension.

#1: You’ll Know Why You’re Suspended

The product quality department sometimes supplies the ASIN linked with a buyer’s issue. They do not give you the order #. The data regarding the suspension itself is likely to be non-specific. For example, with a customer complaint, the task will be yours to see what happened with orders related to the questionable ASIN.

#2: Top Sellers Don’t Get Suspended

Whether you produce $10 million in sales per year or $500, suspensions are all handled equally. Amazon is mainly concerned about removing the issues on your account and less worried about the profits your organization is losing by eliminating you from the site.

#3: Suspended Accounts are Rare

As long as buyers contact Amazon to complain about order/item problems, there will be account reviews happening, and they result in suspensions. As a seller, be vigilant in all matters related to your account. Pay attention to your product detail page content, product conditions, and responses to buyer messages, claims or feedback.

Is your Amazon account suspended? We write winning appeals.

Our team helps you get reinstated as quickly as possible. We know how much stress it may be to have your entire account go down and work in a collaborate effort to get your selling privileges back.
suspended sellers reinstated on Amazon
Velocity Limits: How They Affect Sellers’ Accounts
Under the Help section in Amazon Seller Central, there’s an article about velocity limits and it specifically states that you can provide a list of information to Amazon to expedite the review process.

In this list of information, they ask for invoices for all the products you’ve sold. They also ask for an order history report, which can be downloaded through Seller Central. This shows all the tracking information for products sold & shipped. It’s important to show Amazon you have sold and shipped all your products. For a detailed list, refer to that article in the help section under Velocity Limits. Amazon will wait to see all sales shipped. Or they will wait to see it reflected by an increase in the amount of product reviews/feedback on your account. It’s important to point this out to Amazon when appealing a velocity review. Show Amazon customers receive the products and they’re satisfied with them.

Plans of Action for Amazon Seller Account Reinstatement

Amazon Plan of Action

When our law firm writes a plan of action (POA) for a suspended Amazon seller, we first specify what we think the problem was to cause the suspension.

This isn’t a very easy task though. Figuring out why an Amazon account is suspended can take some time to uncover.

Next, we include the corrective actions we’ll take to resolve the issue.

Corrective actions are what you’re doing to make the consumer happy. If a consumer complains about anything, we suggest you bite the bullet, return the money, and let them keep the product for free. We know that consumers steal from you. We know they make baseless complaints. Let the consumer take this from you instead of losing your account, which will cost you much more.

Lastly, include changes to your business that will ensure this problem never comes up again.

Call it systemic changes to your business. This is the meat & potatoes about how you’re going to persuade Amazon. Explain why if they reinstate your account, they will not have a problem with you again. To do this, say what you’re changing to your business operations. For example, hiring more employees, making better packaging, etc.

We write more plans of action than any team on earth. We have a phenomenal group of lawyers & paralegals who focus on you & your needs as Amazon sellers.

“I draft appeals for Amazon sellers with accounts suspended. Working at the firm is great. Everyone is friendly, willing to help, and we always put in 100% effort to help satisfy clients.”

“Don’t panic, find the root cause of the issue. If it’s a specific product that is causing the problem, remove it entirely from your store. Amazon views this as a sign of good faith.”
“Amazon tends to be incredibly vague in their Performance Notices. Many people who contact us say they’re not aware of the reason behind their Amazon account suspension. Upon reviewing Performance Notices, we often find that what Amazon is looking for can be as brief as one sentence and easily overlooked.”
“Check customer feedback and performance notifications regularly to avoid an suspension on Amazon.”

Amazon’s Terms of Service states that they give sellers 30 days notice before suspending accounts. However, Amazon laid out 3 key points which they can use to justify a suspension without notification:

Your Amazon account will be suspended if you have breached the Participation Agreement and failed to resolve it within 7 days of being notified. Amazon also reserves the right to suspend you immediately without notice if the breach exposed them to liability toward a 3rd party. For example, if they’re at risk of a lawsuit because of the violation, they can render the suspension right away.

If you have been doing anything deceptive, fraudulent or illegal with your account, or Amazon believes you have, Amazon has the authority to suspend your account without the 30 day notice. However, if you are abiding by the rules, then there is no reason why you should be affected by the first two key points.

Your account has been, or our controls identify that it may be used for deceptive or fraudulent, or illegal activity.

Amazon may suspend or terminate your use of any services immediately if they believe you may inflict harm on any of their sellers, customers or their legitimate interests. If you do anything they do not like, Amazon can simply revert to that provision and render the account suspension, without a 30 day notice.

Your use of the Services has harmed, or our controls identify that it might harm other sellers, customers, or Amazon’s legitimate interests.

Most importantly, know that you can call us for free consultations seven days a week: 1-877-9-SELLER

confidentiality

As a law firm, we provide a unique benefit for Amazon sellers who seek our services. You get the benefit of 100% confidentiality.

We protect all information disclosed to us under the attorney-client privilege, whether you hire us or not.

In addition to having a licensed attorney on your side, you have the advantage of working with our knowledgeable Account Analysts. Our analysts provide a unique set of skills and the experience necessary to develop the right strategy for any particular Amazon account suspended.

If your plans of action, appeals, or Bezos escalations have hit a dead end, sometimes arbitration can be a way of getting your suspended account back.

It’s impossible to get an arbitrator to order Amazon to reinstate your account. Arbitrators generally will not order one private entity to do business with another. And that’s exactly what Amazon is… a private entity. But during the arbitration process, we resolve many cases. Those resolutions will often include getting accounts back.

When you file for arbitration, your case goes to a high level set of teams. One team is Amazon’s outside counsel. The other team is within Amazon. Those are the people that Amazon’s lawyers work with. We’ve seen many cases where until you get to these higher levels with Amazon, this will often result in resolutions where reinstatement is granted. Just by going through the arbitration process and getting new eyes on your issue.

We give you the most updated information on Amazon account suspensions:

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