How to WIN REINSTATEMENT & Get Back to Selling Online After Receiving Used Sold as New Complaints
I want to make sure every single Amazon seller knows that we’re here for you. If you need a free consultation, if you need to bounce an idea off somebody because your account is down, contact us. We’re happy to talk with you to pay it forward by sharing with you the information that we have.
Amazon sellers, there’s been a dramatic increase in the number of used sold as new complaints against you, usually just against a listing or a listing suspension. Your entire accounts are not going down and I want to make sure that you have the latest information.
So, what’s going on with used sold as new? We are seeing an increase in used sold as new as a result of returns going back to FBA warehouses, those products then going back out to Amazon consumers.
Now, used sold as new problems have always existed since the third party seller program began, but what we’ve seen is that it’s always been kind of a split between returns versus products that may have older packaging. So we’re seeing fewer and fewer cases regarding the packaging, but more and more cases as a result of returns.