Resolving Amazon IP Complaints, Inauthentic Claims, Counterfeit Allegations & Suspensions w/ POA’s
Okay, Amazon sellers, what I want to explain to you today is a bit about the process when you contact us for help, or you’re contacting us because you want more information about how to write a plan of action, how to deal with an IP complaint against your account, someone stealing your sales because you own a brand or you’re a private label Amazon seller, or your account’s been frozen because somebody sued you in a court, whether it be in Chicago or New York or Florida or Virginia or wherever.
So you call, email, text, or submit your case online. Your fact pattern, your case submission gets reviewed by either me or a member of our client relations team. Marisol, Jen, Nicole. And then they will be the ones that reach out to you. And on top of all that, we always have one of the partners what we call ‘on call’.
So let’s say you’re talking to Marisol and you’re discussing an intellectual property issue and you would just be more comfortable speaking with me or my partner, Rob, or my partner, Anthony. One of us is always on call.
So what happens is they say, hold on, hold on, let me get CJ on the line. And they three-way me in. And boom, now you’re talking to me. Or if it’s a brand protection issue, they three-way Rob onto the call and now you’re getting a consult in real time when you needed it, answering the questions that you have when you are reaching out to us, because usually you are under a lot of stress when you’re calling us.
So that is our on-call system. We have our client relations team and you always have either me, Anthony or Rob available to speak with you, to get on the call, to sort of calm you down. Maybe there’s just a higher level issue that you need to talk to one of us and that’s what we do for Amazon sellers. We are always here for you resolving Amazon IP complaints or any other AMZ issue.
You built us, we’re here for you, reach out to us if you want to talk.