How To Get REACTIVATED on Amazon After Receiving A VALID Counterfeit Complaint
Receiving a counterfeit complaint is awful for an Amazon seller. It often will result in your entire account getting suspended immediately, or your money being frozen.
Today I’m talking about how Vin got one of our clients reinstated at the first swing at the plate.
In this particular case, it’s a client we’ve had for years. Listen, one-third of our clients are former clients where we were successful. This particular client is a monster of a seller, keeps us on retainer. And every time he has an issue with his account, every time he gets an IP complaint, before there’s a suspension, he contacts us and we deal with it.
So Vin is working on this IP complaint and it was seemingly accurate. Our clients seemingly got caught up in sourcing products that were counterfeit, reselling them on Amazon. And unfortunately, the complaint was valid. What Vin did is he put together a killer persuasive plan of action and our client absorbed the loss of the products, destroyed the inventory.
When Vin argued this in one of his plans of action, Amazon agreed to reinstate the account.
So no, he’s not selling that product. And he’s got to do a better job at sourcing his products so that Amazon’s consumers are safe. But the name of the game is to get back into business as quickly as possible. And that’s exactly what Vin was able to accomplish. If you receive a counterfeit complaint and it is valid, it doesn’t mean you’re necessarily out of the game. Contact us. We’ll talk it through. If we can help you, we will offer to, and we want you to know that we know you’re under stress. We know this is a huge time of year for you, and our turnaround time is as quick as humanly possible.