How to Deal with a Restricted Product Suspension from Amazon
If you’re an Amazon seller, then you may have experienced a product suspension from Amazon. This can be a difficult time, but don’t worry, we’re here to help!
In this video, we’ll talk about what a restricted product suspension is, why it happens, and how to get your products reinstated. Stay calm and watch this video!
Restricted Product Suspensions
For liability purposes there are some products which cannot be sold on Amazon, and if you are found guilty of distributing them your seller account will be suspended. In addition, there are also brands whose products are restricted from being sold on Amazon by other sellers because of an agreement made with the e-commerce platform.
What to do when your account is suspended
The first step to take when you receive notice that your Amazon seller account is going to be suspended for selling restricted products is to determine whether the claim is valid or if it is a mistake.
If Amazon is correct and your products are restricted on the platform, the best course of action is to take responsibility for your error and make them aware that you will remove your listings and not sell these products again.
If Amazon is wrong and you are not selling restricted products it is important that you are able to demonstrate this in your plan of action. You should provide evidence that you have permission to sell the product being discussed or that the product itself was mistaken for one that is restricted.For liability purposes there are some products which cannot be sold on Amazon, and if you are found guilty of distributing them your seller account will be suspended.