AMZ Sellers Must Limit Internal Communications with Amazon to Avoid Account Suspensions
Every day on Amazon you have a new issue to deal with, and my job is to make sure that you get the latest and the best information.
First of all, for private label sellers, you need to diversify your sourcing, and I want you to look at India. Indiasourcingtrip.com. They’re not running trips right now because of the pandemic, but you can download Meghla’s awesome book, where you can learn how to get super high quality products outside of China. India is a remarkable place. I went there for Meghla’s trip. I also went there and interviewed Amazon staff and got you inside information.
What’s today’s obstacle that Amazon is throwing in front of you? How is Amazon twisting how business should be done?
Well, we are now seeing Amazon account suspensions, legitimate, hardworking, third-party sellers getting suspended for contacting Amazon too many times. It could be opening up too many cases to get your money or your inventory back. It could be contacting seller support or seller performance too many times. I think it’s absolutely ridiculous, but you still need to know about it because Amazon owns this sandbox.
If you need to reach out to Amazon, here’s what I suggest. Make a list of all the different problems that you’re having and limit the amount of communications.
I believe Amazon looks at every communication as friction. They want as little friction as possible, so limit the number of times you’re reaching out to Amazon. Limit the number of times you are opening cases. We did see this a few years ago where there were certain reimbursement companies that were sending too many requests to Amazon and the sellers will warned, “Stop using this company. They’re sending in too many cases.”
Okay, if you like this video, share it, like it. It helps us a lot. It compliments my content editing team. Also, don’t ever forget, we are here for sellers seven days a week. Here is our case submit button. Here is our phone number. Here is my email address. Don’t be shy. Don’t hesitate. You have a problem with communications with Amazon, my team is here for you.
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