What to do when Amazon’s Support Team is Unresponsive & Your Seller Account is Suspended
Before we get into today’s topic, you have to know, every seller should know that you can contact me and my team for free help with whatever issue is facing you on Amazon. By simply clicking our case submit button, filling out a very short form and either me or a member of my client relations team, will reach back out to you.
Today, I’m going to be talking about delays over at Amazon and slower response times.
Now, when you get into Q3 and Q4, where the suspensions really ramp up and plans of action, we have to get them out practically instantaneously. Amazon has also ramped up their responses. What we’re seeing right now, towards the end of Q2, is Amazon’s responses have been a bit slower and even Amazon’s outside law firm has been a bit slower, so we don’t really know why, but I thought I’d share it with you.
So, if you’re doing your own plan of action, you decided not to hire us, or you’re writing your own plan of action and it’s taking a bit longer to get a response, we’re experiencing the same thing. Don’t be too stressed by it. I hope by next week, they’ll be back up to their quick responses to plans of action and fast reinstatements.
To learn more about how to write your own plan of action if your seller account is suspended, see other posts below:
What You Can Expect in Response to a POA
Tips for AMZ Sellers: How to Deal with Unresponsive Rights Owners on Amazon
I think by now, there’s hundreds of videos and articles on how to handle some of these issues yourself, or to just educate yourself.
Thank you for watching and don’t forget, if you want to speak with me, you want to speak with a member of our client relations team, contact us, we’re here for Amazon sellers literally seven days a week.
CALL 1-877-9-SELLER FOR A FREE CONSULTATION
Live & Digital Amazon Seller Events – If you would like to meet CJ Rosenbaum in person, or have him speak at your event, please call us (212) 256-1109.