eBay Account Suspended? Legal
Help for eBay Seller Restrictions
If your eBay account is restricted, the first question is why, and that is determined by a careful review of the notice you received and what it requires. eBay seller restrictions can be placed on your account for some of the following reasons:
- You may owe eBay selling costs that require immediate payment.
- You may need to reimburse eBay for refunds they provided to buyers on your behalf.
- You may need to resolve a buyer’s concern or upload tracking information.
- You may have violated one of eBay’s rules or policies.
- eBay may not be able to verify your account information.
- eBay may suspect your account was hacked or accessed by a third party.
Rosenbaum & Segall, the law firm behind Amazon Sellers Lawyer, helps online sellers resolve eBay seller restrictions. If you require assistance preparing an eBay suspension appeal, we can assess the stated reason, organise the relevant evidence and discuss what options make financial sense.
eBay Seller Restrictions - Where to Begin
Depending on the reason for the restriction or suspension, you may not be able to:
- Bid, buy, or sell
- Leave feedback
- Create new listings or revise existing listings
- Contact bidders
- Reply to your eBay messages
- Update your personal information
If you’re a seller, your payouts may be placed on hold until the restriction or suspension on your account is lifted.
eBay MC011 Notices and Verification Requests
eBay VeRO Appeal and Removed Listings
If you believe the removal was incorrect or you have permission to use the intellectual property, you have several options:
- Submit an appeal: Provide evidence explaining why the listing was removed in error or demonstrating that the rights owner authorized your use of their intellectual property.
- Contact VeRO support: Send documentation of that authorization, such as a licensing agreement or contract, to vero@ebay.com.
- Request a retraction: Contact the rights owner identified in eBay’s notice. If they are made aware that the report lacked a basis to claim infringement, they should contact eBay directly to withdraw it.
Review the removal reason before relisting. If the issue concerns images or wording, eBay may allow you to edit the disputed content and revise the listing through the Resolution Hub.
eBay Payouts and eBay Funds on Hold
eBay Selling Limits and Performance Issues
Contact Rosenbaum & Segall, P.C. Today to Discuss your eBay Account Suspension
If you received notice of an eBay account suspension or eBay account restriction, we are here to help review your documentation, identify any relevant gaps, and organise an appeal submission that is fact-based and supported by evidence. If the allegation is wrong, the response should show why. If a business practice caused the issue, any proposed correction must be specific and true. Here’s what to send us:
- The full restriction or listing-removal notice, including its date and any code.
- All prior appeals, support cases and responses.
- Relevant item IDs, order records, delivery evidence and performance information.
- Supplier, company or authorisation documents related to the allegation.
- Payment statements, deductions and the amount being held, if applicable.
We will discuss the proposed work and fees before starting an engagement. A routine document request or undisputed balance may be something you can address directly. Our review should help you understand whether legal work is proportionate to the issue.
eBay Frequently Asked Questions
Q. How do I appeal an eBay account suspension?
A. Every appeal should follow the instructions found in the notice you received. Your appeal should address the reason cited for the suspension, explain all relevant facts and include supporting evidence and documentation. Our team reviews the notice, your records and any prior submissions and correspondence with ebay to help prepare a well supported response. If eBay is wrong, the appeal will clearly explain why. If a business practice caused the eBay account restriction, we will help describe the corrective steps you have actually taken.
Q. Can I create a new eBay account after a suspension?
A. You should not create a new account to get around a suspension. eBay’s multiple account policy prohibits creation of a new account to circumvent buying or selling restrictions, limits, or other account restrictions.
Q. How can I avoid an eBay account suspension?
A. Keep your account information secure and accurate, pay all selling costs, address buy concerns promptly, upload valid tracking documentation and follow eBays rules and terms and conditions for selling. It is also important to maintain organized sourcing and fulfillment records to support your business if relevant inquiries arise.
Q. How do I find out why my eBay account was suspended?
A. Check your email registered to your eBay account as well as eBay messages. eBay says its notice will explain the reason for a restriction or suspension and the steps required to address it. Read the notice carefully and follow the instructions exactly as written. If you are unclear, please contact our firm for a free consultation.
Q. Does Calling eBay after an account suspension help?
A. Contacting eBay can help get a better understanding of the notice, identify an outstanding request or establish whether further review is available. A phone conversation does not replace documents eBay has requested. If the issue remains unresolved and materially affects your business, our attorneys can review the correspondence and assess whether there is a supported basis for further action.