Inside Information From Amazon’s Staff In India: Selling Partner Support Selling Partner Support (SPS) was very hard to get information out of, except that they do follow intense scripts. They have the ability to update the scripts, but there is an approval process. Seller support claims to treat all sellers
Read more →Amazon Sellers’ News 1/7/20 with CJ Rosenbaum: Manipulating A-Z Claims for Faster Returns, Our warning for anyone who’s considering making a related Amazon account, Inauthentic Suspensions for European Sellers. We’re seeing sellers getting baseless, inauthentic complaints and seeing buyers manipulating their A to Z chargeback claims to get faster returns and to possibly
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REINSTATEMENT SUCCESS: Winning Appeal for Suspended Seller: Getting Proof of Authenticity from Supplier’s Website Hi Sellers, my name is Dana Rodriguez. I’m a paralegal at Rosenbaum Famularo, PC. I’d like to give sellers a tip with dealing with the notice-dispute team. So we’ve been saying when the notice-dispute team responds
Read more →Inside Information From Amazon’s Staff In India: Business Requirement Documents This info. comes directly from Amazon’s boots on the ground in Hyderabad, India. In this video I’m going to talk to you about the Business Requirement Documents (BRD) team. The BRD team works out of Hyderabad and these are the people
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Amazon Sellers’ News 1/6/20 with CJ Rosenbaum: Sellers not selling pesticides suspended for not being compliant with Amazon’s pesticide rules, Sellers getting suspended when they change credit cards, Rights owners’ complaints on third-party sellers. Sellers who are not selling pesticides are being suspended for not being compliant with Amazon’s pesticide
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I’m Dana Rodriguez, a paralegal at Rosenbaum Famularo, PC. I’d like to talk about a success story of mine. So, recently I had a client who received a 24-hour dropshipping performance notification, which informed him that he received some complaints regarding his violation of Amazon’s dropshipping policy. What this client
Read more →Inside Information From Amazon’s Staff In India: Procedures for Editing Amazon’s Staff Scripts There are teams for seller support, seller performance, for dealing with Amazon vendors, for dealing with last-mile delivery for independent contractors, intellectual property rights are the MPA team. There’s just tons and tons of teams in India
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Amazon Sellers’ News 1/3/20 with CJ Rosenbaum: 1. Amazon sellers continuing to get stuck with business verification issues. 2. Inauthentic suspensions rising since December, and now it’s at a critical point. 3. If selling branded products or your own, know about the 1st sale doctrine. Amazon sellers are continuing to
Read more →Inside Information From Amazon’s Staff In India: Delivery Driver SPS Team I want to talk to you about four different people that worked for Amazon that I approached. They were all taking cigarette breaks. It was three young men and a young woman. The three young men were all at
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Amazon Sellers’ News 1/2/2020 with CJ Rosenbaum: Sellers Suspended for Seeking Feedback Removal, Jumping into a Product that is Restricted, Rights Owners with Trademarks/Brand Registry Make sure you’re not jumping into a product that is restricted. Be careful. Amazon is right on this at the beginning of the year. We
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Amazon Sellers’ News 12/31/19 with CJ Rosenbaum: Amazon “RETURNUARY,” A to Z Claims, Related Accounts, 3 IP Issues for Sellers January is the #1 month for returns from all those Christmas sales. You have to evaluate these returns and sellers, you should expect returns for nonsense reasons. Also, be prepared
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Amazon Sellers’ News 12/30/19 with CJ Rosenbaum: POWER TO AMAZON SELLERS, Related Accounts, Avoid Selling HEMP/CBD Products That Cause Suspensions If you received an intellectual property right complaint, I want sellers to know today and throughout 2020 that sellers have tremendous power and tools at your disposal. Please stay with
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Deep Diving for a Root Cause in a Plan of Action: Amazon Seller Suspension Book CJ Rosenbaum and Briana Stanco talk about a few updates made to our book, Your Guide to Amazon Suspensions. The book update incorporates feedback from around the globe including New York, China and Australia. When
Read more →Inside Information From Amazon’s Staff In India: Bezos Team for Consumer Complaints in the UK In this video, I talk to you about the Bezos teams for consumer complaints in the UK. I would have preferred to spend my time speaking with seller support, seller performance, and the NPA teams
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Amazon Sellers’ News 12/26/19 with CJ Rosenbaum: Temporary Restraining Orders Against Amz Sellers, Seller Code of Conduct Suspensions, Medical Claims, Post-Christmas Returns Court orders against Amazon sellers. The northern district of Illinois in Chicago issues a huge number of temporary restraining orders against Amazon sellers. The vast majority of these
Read more →Inside Information From Amazon’s Staff In India: Selling Partner Support Teams In this video, I talk about Amazon’s selling partner support teams, SPS. These are the teams that work with Amazon vendors. The team’s jobs are to handle vendors claiming shortages of inventory that were delivered, where an Amazon vendor
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Amazon Sellers’ News 12/24/19: Intellectual Property Issues, Business Verification, Related Amz Seller Accounts, Suing NFL for Baseless Complaints Intellectual property rights complaints. You do not need any brand’s permission or authorization to sell their product. In the United States, the first sale doctrine applies, and as long as the consumer
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We are in the process of updating our book, Your Guide to Amazon Suspensions to make sure that the sellers all over the world who rely upon us in guiding them on how to avoid having their accounts / listings suspended and who rely upon us to guide them
Read more →Inside Information From Amazon’s Staff In India: Amazon Delivery People In this video, I will talk about amazon’s delivery department. It seemed like it was solely the outside contractors. What he talked about, when the delivery drivers are running late or there’s a problem, they send emails to Amazon. Amazon
Read more →Amazon Sellers’ News 12/23/19: Amazon FBM Sellers Manipulating Shipping Weight, Flagged for ‘Maybe’ Inauthentic Suspensions, Threatened with Lawsuits for Trademark Infringement The first story is for the FBM sellers out there that create your own listings. Recently, we’ve been seeing Amazon updating those listings and manipulating the shipping weight. So
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Amazon Sellers’ News 12/20/19 with CJ Rosenbaum: Amazon Referencing New TOS in Suspension Notices, Related Accounts Getting Caught Faster Than Ever, Review Manipulation, China Magic sourcing group. Amazon is clearly referencing the new TOS in its suspension notices. If you want to learn exactly what the new TOS says and
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