Amazon Account Suspended?
We can appeal your Amazon account suspension.
Amazon Sellers Lawyer helps sellers address account suspension from a legal perspective. In short, we provide strategic and successful appeal plans that cover every detail of Amazon’s extensive requirements for reinstatement.
When you receive an email from Amazon that your account is suspended, you will no longer be a merchant on the Amazon website and it’s time for a plan of action. We work to identify the issues in your account and help you meet Amazon’s Seller Performance Standards. Contact us to get a plan of action ready for your seller account, let’s get your account unsuspended and reinstated.
Amazon account suspension can be reversed with a proper plan of action that will be used as a part of your appeal process to regain your account. Keep your account in good-standing and be sure to avoid multiple suspensions.
If you have a suspended Amazon account, you’ll probably need help drafting a Plan of Action to get your account reinstated. This is because Amazon refuses to provide exact details on why your account was suspended in the first place. Amazon can reinstate your account usually in 1-2 weeks by submitting a plan of action (POA) within 17 days of receiving your suspension notification email from Amazon. You will not be able to reach Amazon by phone, you must form a plan of action and send it to the Escalation Team for Amazon.
Our team’s strategy for reinstatement of your suspended account first involves an investigation of your account. Lastly, after we examine your account, we draft an appeal plan that covers every angle of the suspension.
Suspension can occur for many reasons but one of the most common reasons is intellectual property violations, where a brand infringes on another brands property by using a name or image to make commercial gains.
We will work to reverse your Amazon Suspension, if Amazon suspended or terminated your account, contact us with the button below and we will start the Amazon appeal process for you. Restore your selling privileges by using Amazon Sellers Lawyer. There can be a number of reasons why your Amazon account is suspended, and we are here to help you identify and resolve the suspension.
Amazon Appeal Process
- Investigate seller performance, customer metrics, and the alleged policy violations that caused the suspension.
- Analyze individual factors to develop an appeal plan.
- Address buyer complaints & negative feedback to boost your seller performance & prevent suspensions in the future.
- Work with you to identify the best ways you can improve your business.
- Construct a Plan of Action to obtain a successful reinstatement of your selling privileges on Amazon.
- Seek any lost profits due to buyer complaints and negative feedback.
“We’ve Suspended Your Amazon Account”
Has an Amazon account suspension destroyed your business?
The solution is here. We have hundreds of happy client reviews & many reinstatement successes.
Contact us for a consultation on the best way to deal with your Amazon account suspension.
When you contact our law firm, all information provided is confidential under the attorney-client privilege, whether you hire us or not.
Inauthentic Items
If you receive a false claim of your product being inauthentic, show Amazon the receipts/invoices from where you purchased the product. Include the distributor’s phone # and website. Secondly, do what Amazon wants, which is a self-analysis. Ask yourself why your customer would believe your product is inauthentic. You may be selling authentic products, but maybe the packaging is inconsistent with the customer’s expectations. Most importantly, address how you plan to avoid future suspensions.
Used Sold As New
If you Amazon has sent you a message suspending your account due to a used sold as new complaint, you may be a bit baffled because you’re selling a product that has never been used before. One reason why you may receive a used sold as new complaint is because the packaging is not the same. Or, the product (while never being used) is returned. Amazon considers these items used and you cannot sell them as new. Even if the product was just returned, the product cannot be labeled as new. Amazon expects perfect packaging.
Not As Described
You need to be as descriptive as possible when selling products on Amazon. For example, if you’re selling a non-branded item, clarify that your product is not a certain brand, but rather ‘like’ this brand. This mistake could lead to receiving complaints for not as described items. In your Plan of Action, show Amazon that you quickly corrected your mistake and that you’ll take preventative actions so it never occurs again. So, look at your listings and make sure the pictures and descriptions perfectly describe the products you’re selling.
Buyer Complaints
Even just one buyer complaint can lead to an Amazon account suspension. We utilize the law to handle complaints that jeopardize Amazon seller accounts. Our law firm assists with a two-step approach designed to handle issues that stem from buyer complaints. 1: Investigate the complaint to see if it is valid and provide a method of resolving the issue amicably. 2: When the complaint is invalid, seek clients’ lost profit and adequate reimbursement for the business interruptions caused by the complaint.
Drop Shipping
Sellers are suspended for drop-shipping directly from places like Sam’s Club or Walmart directly to customers. It seems like Amazon is continuously cracking down harder and harder on anybody they feel is violating their drop shipping policy. The main reason why drop shippers become suspended is due to customers complaining they received non-Amazon packaging. In conclusion, make sure you get the packages sent to you first, and then send them to your customers.
Counterfeit Complaints
Brands may sometimes accuse you of selling counterfeit products when you are selling 100% genuine products. When this occurs, you usually have two legal claims you can use as leverage or to sue in court: Defamation & Interference with Contract. We rep sellers and use the claims to negotiate resolutions. In addition, we can, and have, started lawsuits against brands who make wrongful claims against you.
Related Accounts
If you’re a new Amazon seller opening an account and run into an obstacle such as a typical business verification, stop and solve that problem. Do not start again with a new account! If you’re an experienced seller, use VPNs, different bank accounts, different Mac addresses. Everything has to be different to be successful operating multiple accounts without getting caught.
Restricted Products
Before selling products on Amazon, make sure they’re not restricted. Also, confirm that they’re not restricted in areas where they’re going to be delivered. For example, you cannot sell car radar detectors in certain areas of Canada. You cannot sell anything to do with CBD. Or, if your listing includes medical terms, account suspensions happen by having (what appears to be to Amazon) a medical claim or treatment for a disease.
Trademark Complaints
When you see a trademark as a consumer, you know that you’re getting quality goods or services. Trademark infringement occurs when third party sellers use unauthorized / improper business names identical / similar to that used by another seller. If another seller uses your trademark or something similar to your trademark in a way that confuses the buyer, there may be trademark infringement.
Copyright Complaints
Copyright almost always pertains to pictures and verbiage in Amazon listings. In addition, it includes things you add to the packaging or package inserts (which is written material / copyright). We’ve seen a boatload of baseless copyright complaints against sellers worldwide. If you have one on your account, you have to figure out most importantly, did you violate anyone’s copyright?
Velocity Spikes
If you sell a lot in a short period of time and you don’t have the necessary reviews / feedback to correlate to the spike in sales, Amazon will place your account under suspension. They will continue to review your account until they have verified that you’ve sold and shipped all items. It’s very important to show Amazon that you have actually sold and shipped all of your products.
Patent Infringement
Work with an attorney experienced in IP law. Patent infringement can result in much more than an account suspension on Amazon. Lawsuits are costly. When a party wins a patent infringement case, they can recover 100% of the sale of products made on the patent holder’s rights. This can be detrimental to a business of any size.
Feedback Manipulation
Feedback manipulation happens when a customer writes a review in exchange for an incentive. Amazon has strict policies against manipulating reviews because it skews the authenticity of product reviews. Even if it is genuine, if it was produced in exchange for something, that review is tainted in Amazon’s eyes.
Hacked Accounts
Amazon sellers that have their accounts hacked generally have the same things happen. Sellers’ funds divert to another country and their Amazon account is then suspended. Or, your Amazon account is locked for safe measure against the hacking. We obtain reinstatement of suspended Amazon accounts and we recover funds that may have been diverted.
General Changes to Account
If you are selling or doing business on Amazon, do not change your credit card or your bank account information unless you’re ok with a possible suspension. Do not switch from personal sales to corporate. Don’t change anything at all. These basic changes can cause suspensions. We see an increase in sellers making account changes and getting suspended.
Amazon’s Terms of Service state that they give sellers 30 days notice before suspending accounts. However, Amazon laid out 3 key points that they can use to justify a suspension without notification:
Your Amazon account will be suspended if you have breached the Participation Agreement and failed to resolve it within 7 days of being notified. Amazon also reserves the right to suspend you immediately without notice if the breach exposed them to liability toward a 3rd party. For example, if they’re at risk of a lawsuit because of the violation, they can render the suspension right away.
If you have been doing anything deceptive, fraudulent or illegal with your account, or Amazon believes you have, Amazon has the authority to suspend your account without the 30 day notice. However, if you are abiding by the rules, then there is no reason why you should be affected by the first two key points.
Your account has been, or our controls identify that it may be used for deceptive or fraudulent, or illegal activity.
Amazon may suspend or terminate your use of any services immediately if they believe you may inflict harm on any of their sellers, customers or their legitimate interests. If you do anything they do not like, Amazon can simply revert to that provision and render the account suspension, without a 30 day notice.
Your use of the Services has harmed, or our controls identify that it might harm other sellers, customers, or Amazon’s legitimate interests.
If your plans of action, appeals, or Bezos escalations have hit a dead end, arbitration can be a way of getting your suspended account back. Amazon Sellers Lawyer has assisted Amazon Sellers around the world with Amazon seller account suspension reinstatement, our services are geared to reverse Amazon account suspension and recover your account for you. Amazon can suspend your account and it’s our job to appeal to Amazon by using a Plan of Action to reinstate your seller account.