Safety suspensions on Amazon

Amazon prioritizes product safety, and any violation of safety policies can result in ASIN takedowns, listing removals, or full account suspensions. If you’ve been accused of selling unsafe or non-compliant products, our team can help you appeal and reinstate your account.

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Why Do Sellers Get Safety Suspensions on Amazon?

Amazon may suspend your listings or account for the following safety concerns:

How to Avoid Safety-Related Suspensions

To protect your account from Amazon safety violations, follow these best practices:

  • Ensure Product Safety & Compliance – Verify that your products meet Amazon’s and regulatory standards.
  • Provide Clear & Accurate Descriptions – Avoid misleading product claims that could cause customer safety complaints.
  • Monitor Customer Feedback – Address negative reviews and proactively fix issues that could trigger safety suspensions.
  • Keep Detailed Documentation – Maintain invoices, compliance certificates, and lab test reports for your products.
safety complaints
safety complaints against sellers

Suspended on Amazon? Get Legal Help!

If your Amazon seller account has been suspended for safety violations, our Amazon Sellers Lawyer team focuses on:

  • Suspension Appeals & ASIN Reinstatement – Crafting a winning Plan of Action (POA) to recover your listings.
  • Legal Defense Against Safety Complaints – Ensuring compliance with Amazon’s policies and federal regulations.
  • Brand & Product Protection Strategies – Helping sellers maintain long-term compliance and avoid future suspensions.

More about Safety Suspensions on Amazon

If you are a third-party seller selling products from other brands, you need to be aware that Amazon has been asking for ISO documents more than ever. So make sure you have those certifications available to you so that if your product goes down or Amazon requests information, you can send the ISO information at the drop of a dime and keep your account churning along making you money here in Q4.

If you are a brand owner and selling food products, make sure you have your FDA documents available.

Amazon is not just suspending third-party sellers. They’re also suspending brands. So make sure you have your FDA and your other safety documents available to you before you need them. These types of suspensions, whether it’s a listing suspension or an account suspension, still require the same thing.

My team writes the world’s greatest, most persuasive plans of action in the entire world. We are here for Amazon sellers seven days a week from the beginning of business Monday in New York to the close of business in California, we are devoted to Amazon sellers.

Recent safety reinstatements for a bunch of cosmetics.

They were all opened and damaged in packaging and since it was with cosmetics, it’s a safety issue. In general, if you’re dealing with cosmetics, a lot of sellers deal with these types of complaints.

Cosmetics go bad – they are most likely getting shipped here on a boat, and they’re just in packaging for a long time, depending on the heat in the box… so cosmetics are a tough thing to sell on Amazon especially online because they’re going all over the world. I would make sure you have a domestic supplier for the most part within each region that you’re trying to sell in, depending on which country you’re trying to sell in. I would also make sure you can have a cohesive supply chain, make sure you have some sort of temperature controlled areas, like a storage space, in order to make sure these cosmetics are well maintained. That’s a big reason why people get these complaints because sellers will buy big bulk orders of cosmetics and then put them in a non temperature controlled warehouse.

Make sure you have a cohesive supply chain and can show it and do everything you can to make sure the cosmetics are in the manufactured condition, and that it’s not gonna go bad while in storage because you do not want to deal with these complaints as an Amazon seller.

A client received safety complaints for products they were selling on Amazon.

This was in regards to tea packets that he was selling that had a production date labeled on the front of the packets, but the expiration date was actually labeled on the inside. Customers were getting confused with the production date and the expiration date. They ultimately thought that the production date was the expiration date, which led to the safety complaints. So, what I recommended is to print the expiration date with a 12 point font in front of the packaging, so that way there’ll be no customer confusion. We detailed that in appeal, and he ultimately got his account reinstated.

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