Amazon’s Refund Policy for 3rd Party Sellers Amazon’s #1 leadership principle is devotion to customer service. It is the driving force behind Amazon’s policies that are strictly enforced and practiced by sellers. It is part of the reason why sellers are suspended so readily in response to complaints – regardless
Read more →It is important for Amazon sellers to protect their private label brands on the Amazon platform. In the past, we have written about the importance of trademark protection as well as other ways to combat listing and product hijackers (link to article). However, it is also important to consider the
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Intellectual property allows business owners and creators across the globe a level of security when it comes to their creations. Copyrights, Trademarks, trade dress, trade secrets and patents make up Intellectual Property. Whether you are an author or inventor, you want what you created to be protected from copycats. Theft
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Is a brand manufacturer accusing you of infringing on their Intellectual Property (IP) rights by using their images on a listing? You’ve come to the right place. As a software seller on Amazon, you have rights, but also responsibilities and rules to abide within. Today, we’re going to discuss those rules and
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Vietnam is a reformed state that provides immense opportunities for Amazon sellers. Amazon sellers should consider Vietnam as an alternative country for sourcing their private label products. Private Label Products & Vietnam A great aspect for Amazon sellers with private label products is Vietnam’s low labor costs. Labor in Vietnam
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Good Customer Service on Amazon Selling on Amazon isn’t really an endeavor that you’d associate with “customer service” at first glance. The majority of the customer’s interaction is with Amazon itself, rather than the individual sellers they’re buying from. As such, many buyers think of shopping on Amazon as buying
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First Amendment Protections and the Lanham Act: Both the First Amendment of the Constitution and the Lanham Act provide a high level of protection against trademark infringement and trademark dilution claims. The Lanham Act is the federal trademark statute of law in the United States which prohibits certain activities including trademark infringement, trademark dilution,
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Amazon is now allowing buyers to “opt out” of unsolicited messages from the Amazon platform. While this may seem like an improvement, this new option could create issues for Amazon Sellers. If a seller violates the new policy and receives too many Amazon Seller Complaints, an account suspension is likely.
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How to Move the Amazon Flywheel: The Amazon flywheel is an example of such a metaphoric object and the processes that start it and perpetuate it. Below is the now-famous visual of the Amazon Flywheel. It’s famous enough, simple enough, and familiar enough to not need much explanation: This article will break
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You opened your email and BAM! You see it. It’s an Amazon suspension notice. What do you do now? Well, after a few deep breaths, it’s time to start crafting a Plan of Action. You can write your own Plan of Action or get help from a licensed attorney that focuses
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Of all the ways to earn an Amazon suspension, inauthentic item complaints are high on the list. An inauthentic item is defined by Amazon to be a product that was purchased from a disreputable seller. However, it can be difficult to know what’s considered “reputable”, leaving many sellers scratching their
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Whether you’re a new Amazon vendor or you’re a seasoned seller, one of your biggest fears is always going to be the dreaded Seller Suspension. While it may occasionally seem to come out of nowhere, Amazon is actually very upfront about its (undeniably strict) rules and regulations regarding the suspension.
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Amazon Seller Repricing Software – While some sellers may enjoy adjusting prices manually minute-by-minute, most of us don’t like to engage in that time-consuming process. And why should we, when tools exist to help Amazon sellers remain commercially viable among stiff competition? With the right tools, you can manage your
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The Surprise Way Your Account Could Be Suspended Positive customer feedback can make the final decision for Amazon customers when deciding between sellers. A customer is often willing to pay a little extra for the same product if they can be reassured that this is a product that they are
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Intellectual property issues are one of the most common causes of Amazon Seller suspensions. Intellectual property issues are frustrating for sellers as they are usually unaware of how or why they are violating someone’s rights. Making matters worse, our firm has seen an increase in baseless intellectual property complaints being
Read more →Many Amazon Sellers mistakenly believe that online sales are not subject to sales tax. When a product is sold online, sales taxes are due. Amazon sellers are responsible for paying sales tax to the states where they conduct business. States are increasingly losing money on eCommerce sales and have been auditing
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Payoneer Global Payment Platform E-selling is a global business, and a global business needs a global payments solution. Healthy cash flow is the beating heart of any business and can become a challenging feat when drop-shipping facilities, suppliers, manufacturers and customers are located around the globe. Ecommerce sales surged to
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Meet Jason After serving in the United States Navy for 8 years and working in international business for 7 years, I now help suspended Amazon sellers around the world. After my training with Anthony Famularo, Esq., I work alongside Anthony and the team of paralegals at Rosenbaum Famularo, P.C. Rosenbaum
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When your Amazon account has been suspended for having systemic problems, your Plan of Action or your Suspension Appeal should be written to reflect significant changes to your Amazon based operation. The goals: Amazon account reinstatement and preventing future Amazon account suspensions. How most Plans of Action and Amazon
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Amazon sellers are being suspended because of allegations of review manipulation. The following is a guideline for obtaining reinstatement of your account if Amazon accuses you of review manipulation. Review manipulation is when Amazon claims you did something to obtain positive reviews. Review manipulation can be direct or indirect. When
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Selling into Europe with an online audience of over 500 million people is an opportunity to increase your sales and profit. The biggest markets are UK, France and Germany which account for 60% of the online retail market with a population of over 210 million people between them. Online sales
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