Amazon Seller Insider Information: New method to get IP complaints off your Amazon account & update on arbitrations against Amazon
I’m going to be talking to you about new ways of getting IP complaints off your account, which is absolutely vital, and a new email address over at Amazon. But, before we get there, I’m going to pass the camera to Ashley DiPinto. She is one of our killer paralegals who works on arbitrations. She’s going to give you a huge update on how we resolve cases against Amazon and get information for you.
Hi sellers, my name is Ashley DiPinto, I’m a paralegal at Rosenbaum Famularo, and also work in the arbitration department. I wanted to give a little bit of insight based on the arbitrations that we’re currently working on. Specifically, we have the ability to sometimes convince an arbitrator during an expedited hearing to provide limited discovery. Generally, this isn’t allowed during expedited arbitrations according to the rules of the American Arbitration Association, but sometimes we’re able to get away with it.
So, this is very beneficial for our clients. Specifically, this provides an advantage to our clients because it puts pressure on Amazon to either prove their allegations that they claimed in their response to the demand for arbitration. Or it forces Amazon and their attorneys to settle the case. So, generally, this is a win for our clients or, even if we don’t necessarily win the case, it is definitely an advantage that we have against Amazon.
Before we get into how to get rid of IP complaints on your Amazon account, I want to talk to you a bit about Amazing Freedom’s Magic Image Service. Amazing Freedom teaches sellers how to do better, how to make more money. Their Magic Image Service is really, really cool. You send them a picture, they enhance it. Better images lead to more sales. So, please check out Amazing Freedom.
Amazon sellers, know how to get IP complaints off your account.
If you have a complainant where the complaint was baseless, you want to get that off your account. If they refuse to retract, or if they’re just not responding to you, one of the things you can do is write to Amazon. The new email address is email@example.com. What you need to send to this team at Amazon is an analysis of how you did not violate anybody’s intellectual property rights. You need to address trademark, copyright, patent, and trade dress. Those are the four areas of intellectual property rights. We’re having success doing it, and you can give it a shot yourself as well. Contact us for a free consultation 1-877-9-SELLER. Thank you for joining me for today’s Amazon Sellers Lawyer Inside Information.
For more information on IP complaints:
- Receiving an IP Complaint: When a Brand Refuses to Retract & When Retractions aren’t Recorded by Amazon
- Resolving Multiple IP Complaints on Amazon
- Responding to IP Complaints, Selling Clothing With Logos & Amz Business Verification
- IP Complaints & Amazon Account Suspensions: What are the types?
- Amazon Seller IP Complaint Suspensions, Liquidators & Seller vs Seller Attacks