CJ Rosenbaum talks with one of our great paralegals Saluja, who has been working for us for a while now. He knows how to analyze accounts, write Plans of Action, and works with our clients every day of the week. Today, we are going to talk to you about a very specific safety suspension where we won and got the seller back online and saved a lot of jobs.
There was a seller who was selling colognes who received a notification from Amazon saying they had a safety complaint. Amazon suspended his listing and told him to resolve it in order to be able to sell again.
Saluja spoke with the seller when creating the POA. First, he analyzed the account and found the route cause for the customer complaint. The client said he received the products in great condition and sent the products out as is.
The root cause we found was that most likely the product was damaged during shipping. So, we focused on the shipping and packaging practices. The corrective action chosen for this client was to increase the level of protection that packages receive during the shipping process.
Reinstated after a Safety Complaint
We submitted his POA to Amazon and by the end of the same day we got a notification that the seller was reinstated and the client went back to selling again.
Every Plan of Action should have 3 sections:
1. The root cause of the problem: self-evaluate your business and try to figure out why the issue arose.
2. Corrective action: changes to your shipping mechanism / your business.
3. What you did for that consumer right away as soon as you learned there was a problem.
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