Related account suspensions are hard to win. They occur because Amazon links one account to another, usually older account.
When receiving a related accounts suspension, sellers should keep in mind that it’s easier to reinstate the account that’s older than it is to get the more recent one reinstated.
If Amazon is incorrect in their belief that two or more accounts are related, it is up to the seller to persuade them that there is no relation between the accounts.
In one particular client case, the seller received a related accounts suspension because of linked credit cards. The seller had used the same card on both of their old and new accounts. Credit cards and bank accounts are the easier links for Amazon to make regarding related accounts. It turns out that the seller’s friend had made a purchase using the same credit card for a one-time purchase and left it on file with Amazon.
The Plan of Action explained the situation and asked for Amazon to perform a re-evaluation of the account and remove the information from the old account. It also stated that the first account had no actual sales, which is a strong point in favor of the seller.
Upon review, Amazon reinstated the account and allowed the seller to continue operating on their platform.