Amazon Sellers Lawyer || Rosenbaum, Famularo & Segall PC
  • Submit Case
  • Services
    • Amazon Account Suspensions
    • Amazon Listing Suspensions
    • Plans of Action
    • Intellectual Property: Copyright/Trademark/Patent
    • Brand Protection
    • Cease and Desist Letters
    • Business Law: Agreements, Contracts, Warranties
    • Arbitration against Amazon
    • Litigation
  • About
    • Team
    • Reinstatement Success
    • Testimonials
    • Reviews
    • Press
    • Speaking Engagements
      • ASD Market Week
      • Retail Global
  • Books
    • Guide to AMZ Suspensions
    • Amazon Law Library
    • Trademark Law
    • Copyright Law
    • Chinese Intellectual Property
    • Selling Fashion on Amazon
  • Resources
    • Types of Amazon Issues
      • Amazon Business Verification
      • Buyer Complaints
      • Copyright Complaints
      • Drop Shipping Suspensions
      • False Counterfeit Complaints
      • Fulfillment by Amazon (FBA)
      • Hacked Account / Listing
      • High Order Defect Rates
      • Inauthentic Item Complaints
      • Not as Described Complaints
      • Patent Issues on Amazon
      • Price Gouging on Amazon
      • Related / Multiple Accounts
      • Restricted Products
      • Review Manipulation
      • Safety Suspensions on AMZ
      • Trademark Infringement
      • Used Sold as New
      • Withheld Money / Inventory
    • Amazon Sellers’ News
    • Amazon Training Center
    • Terms of Service for Sellers
    • Amazon’s Staff Inside Info.
    • Defamation, Libel & Slander
    • Webinars with CJ
    • Amazon Suspension
    • Privacy Policy
  • Blog
  • Free Consults 1-877-9-SELLER

Inside Information From Amazon’s Staff In India: Selling Partner Support

Inside Information From Amazon’s Staff In India: Selling Partner Support

Selling Partner Support (SPS) was very hard to get information out of, except that they do follow intense scripts.

They have the ability to update the scripts, but there is an approval process. Seller support claims to treat all sellers alike. From what I learned from the brand registry, they do find sellers from different parts of the world to be harder to deal with.

Chinese sellers are very difficult to deal with. Sellers in India, even though I was speaking with people from India, are very, very difficult. And last but not least, in the top three difficult sellers to work with are the American sellers.

What seller support said, which was the same as what the brand registry people said, is that American sellers tend to be more knowledgeable about Amazon but they also tend to be curt, impolite and abrupt. If you want Amazon staff to work with you, you need to tone it down a bit because they take things very personally.

I tried to get information from seller support regarding why they approve some plans of action and why they reject others. I was certainly informed that they have quotas, although I couldn’t identify what the quotas were, and that their time is very tight. I was told specifically that it is much faster for Amazon seller support people to ask for more information or to turn down your plan of action rather than approve it because to approve it, they have to check certain boxes in their script. Towards the end of the shift, it only makes sense that these staff members are more inclined to simply ask for more information or to reject your plan of action.

I tried to figure out how we could get our plans of action in front of seller support when they are starting their shift rather than towards the end, but I couldn’t get a straight answer. Also, it seems like a very difficult thing to do since seller support, just like there are other teams in India, work multiple shifts 24 hours a day, seven days a week. Now, while there is a script that they follow and there are canned responses, your plans of action are clearly being reviewed by people, not by robots.

What I learned by traveling to India and speaking with dozens of people that work for Amazon is that your emails are being read by real people, not by bots.

Also, the Amazon people reading your plans of action and your Amazon appeals have the ability to decide whether you did or did not fulfill the script in what they’re looking for. There are both subjective analyses being done as well as objective analyses being done. As a result of speaking with Amazon staff in India, I added some stories to our breaking news. As a result of adding that information, I received a phone call from a person in the United States that worked for Amazon, also in seller support, and what he did was really cool… He confirmed that the information in our book on suspensions and that our methodology for writing plans of action (which I share with sellers all over the world) was dead-on accurate. He also confirmed exactly what the staff in India was saying – script based, but also the ability to decide whether or not what you submit fulfills the boxes they need to check.

If you’ve been suspended on Amazon, contact us for a free consultation: 1-877-9-SELLER.

CJ Rosenbaum on selling partner supportCJ Rosenbaum, Founding Partner

Amazon Sellers Lawyer
Rosenbaum Famularo, PC

Defending Amazon Sellers’ Rights

On January 7, 2020   /   Seller Tips, Suspension  
Amazon Sellers' News 1/7/20
 Previous Post
Amazon Sellers' News 1/7/20
Inside Information From Amazon's Staff In India - seller services
Next Post  
Inside Information From Amazon's Staff In India: Amz Seller Services

Searching for Something?

Subscribe to AMZ Sellers’ News


Recent Posts

  • Business Law for Amazon Sellers: What’s a Distribution Agreement
  • INCREASE OF SELLERS GETTING SUED & ASSETS BEING FROZEN
  • Overcharged by Amazon FBA? Here’s What You Can Do!
  • Related Account Suspension on AMZ: How to Protect your Business
  • Get a Suspended Amazon Account back after a Rights Owner Complaint
  • Business Verification Case Win – Reinstated Thru Zoom Call With Amazon
  • How To Prepare For Your Amazon Seller Trial
  • Intellectual Property Rights Claim on Amazon
  • I Got My Amazon Seller Account Suspended for Dropshipping, Now What?
  • What New Amazon Sellers Need To Know
  • What To Do When You Receive Numerous IP Complaints on Amazon?
  • When Amazon Lost Your Inventory / Refuses To Release Your Money
  • Restricted Product & Fair Pricing Policy Violation Against AMZ Seller
  • AMAZON LAWYER: WHO NEEDS AN EXPERT WITNESS?

Categories

Searching for Something?

Amazon Sellers Lawyer on YouTube
Amazon Sellers Lawyer on Facebook
Amazon Sellers Lawyer on Instagram
Amazon Sellers Lawyer on Twitter
AMZ news

Subscribe to AMZ Sellers’ News






Email Signup for Amazon Sellers’ Breaking News with CJ Rosenbaum, Amazon Sellers’ Lawyer

Amazon Seller Reinstatement Success

  • Business Verification Case Win – Reinstated Thru Zoom Call With Amazon
    BUSINESS VERIFICATION CASE WIN ACCOUNT REINSTATED THRU ZOOM CALL WITH AMAZON In this video, we discuss a verification win for an AMZ...
  • Amazon Safety Complaint Deactivation Case Won By Seller
    AMAZON SAFETY COMPLAINT DEACTIVATION CASE WON BY AMAZON SELLER Cases Won For Safety Complaint Deactivation: Expiration Date, Account Deactivation In this video,...
  • How We Won a Design Patent Complaint Against The Wooden Wick Co.
    How We Won A Design Patent Complaint Case Against The Wooden Wick Co. When Wooden Wick Co. filed a complaint against our...

Contact Amazon Sellers Lawyer

>> SUBMIT A CASE

Email: CJ@AmazonSellersLawyer.com

Phone: 1-877-9-SELLER

Attorney Advertising

The information provided on this website is not intended to be legal advice and does not create an attorney / client relationship. Internet users are advised not to take any action based upon the material on this website without first consulting with CJ Rosenbaum or other legal counsel. We are not responsible for the accuracy of any info. contained on any sites linked to ours. This website may be considered lawyer advertising by the State of New York.

Amazon Sellers Lawyer
Long Beach, NY 11561
Phone: 1-877-9-SELLER

eMarketing by BLEND NEW YORK INC.

Copyright 2022 - Rosenbaum, Famularo & Segall, P.C., the law firm behind Amazon Sellers Lawyer - All Rights Reserved - New York - Shenzhen - Yiwu
Back to Top