The Importance of Customer Experience for Amazon Sellers
Brett Sondike, Director of Client Relations at Rosenbaum Famularo, PC, the law firm behind Amazon Sellers Lawyer, talks about the importance of customer experience.
Customer experience is your customers’ perception of their experience with your business or brand. It is the result of every interaction a customer has with your business – from navigating through the website, to talking to customer service personnel, to receiving the product / service they bought from you.
We want to make it as easy as possible for customers to interact with us: email, website chat, phone calls.
Consumers expect a high level of customer service now more than any time before. They can access information on the web, review your product / service on social media, and easily switch to a competitor. When every one of your customers can search online for different options to your service – customer experience is the way to stand out. We want to make sure that we meet that expectation and exceed it. When customers feel comfortable using us, they’ll be more likely to use us again.
If you’ve been suspended on Amazon for any reason, contact us for a free consultation today: 1-877-9-SELLER.
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Read about our law firm’s wins and reinstatements for Amz sellers.