How to Analyze, Resolve & Retract Amazon IP Complaints with a Complainant
Anthony, a paralegal at Rosenbaum, Famularo & Segall, P.C., discusses communicating with complainants to retract Amazon IP complaints.
When sellers receive intellectual property complaints, such as patent, trademark, copyright, or counterfeit complaints, Amazon will always provide the contact information for the complainant. As preferred by Amazon, you’re encouraged to resolve the complaint off the Amazon platform, working directly with the complainant.
However, because Amazon has already accepted the complaints from the complainant, the seller has a lack of power and leverage in their correspondences. Oftentimes, the complainants will not retract their complaint, or might not even respond to your attempt to communicate with them.
There’s usually 3 things we do at our firm to help speed up the retraction process, or to successfully resolve the IP complaint:
First, we analyze the situation to identify what the complainant wants to achieve with their complaint. If you know why the complainant has filed their complaint, this gives you leverage, and you can provide whatever they want in order to get the retraction.
The second thing we do is analyze the intellectual property rights violation cited in the complaint, be it a patent, trademark, or a copyright violation, we check the legitimacy of the violation.
And lastly, because we’re an established law firm, when a lot of complainants receive a letter from us, it will automatically increase the strength of your argument. And because you’re represented by a law firm, a lot of complainants will often retract the complaint right away, because they don’t want this issue to become more complicated. Because of this, we’re very experienced at getting retractions and resolving intellectual property complaints.