How Amazon Sellers Resolve Counterfeit Allegations by Acquiring Updated Invoices
So, this is Jacques and today I’m going to be talking about how you can get updated invoices from your supplier, from your source, and how Jacques used updated invoices, to win a counterfeit allegation.
Here’s the story. With any type of suspension, you need a killer plan of action.
That’s what my team does insanely well. So, we had invoices, the invoices weren’t particularly well detailed, and we had this counterfeit complaint, which is usually extremely difficult to get past. Jacques reached out to our client, Jacques helped the client reach out to his supplier, and obtained more detailed invoices.
So now you have two sets of invoices. You have to write an absolutely killer plan of action, and you have to explain concisely and clearly, what the old invoice showed, and that proved the products were genuine, how that is further supported by the updated invoice, and how that checks all of Amazon’s boxes, so that Amazon can rest assured, that its consumers are receiving genuine products.