Not as Described Complaints on Amazon
Receiving a Not As Described complaint on Amazon can result in listing removal, account suspension, or permanent deactivation. Even legitimate sellers can face these claims due to customer misunderstandings, inaccurate product descriptions, or competitors attempting to sabotage listings. At Amazon Sellers Lawyer, we help sellers resolve Not as Described complaints and reinstate their accounts.
What Are Not as Described Complaints on Amazon?
Amazon customers can file a Not as Described complaint when they believe an item does not match the product listing. These complaints often arise due to:
- Misleading or Incomplete Product Listings – Discrepancies between product images, descriptions, or specifications.
- Variations in Manufacturing or Packaging – Minor differences in packaging or product features may lead to complaints.
- Customer Misinterpretation – Buyers may expect something different based on listing details.
- Competitor or Malicious Reports – Rival sellers may submit false complaints to harm your seller account.
Consequences of a Not as Described Complaint
Listing Removal – Amazon may deactivate the flagged product listing.
Account Suspension – Repeated complaints can lead to account suspension.
Lost Sales & Revenue – An inactive listing or account results in significant financial losses.
Damaged Seller Metrics – High complaint rates impact account health and future sales.
How Amazon Sellers Lawyer Can Help
Appeal Writing & Submission – We create effective appeals that align with Amazon’s policies.
Listing Optimization & Compliance – Ensure product descriptions, images, and specifications meet Amazon’s requirements.
Legal Defense Against False Complaints – We dispute fraudulent reports and protect your seller reputation.
Long-Term Strategy Development – Reduce future risks with compliance guidance.
Steps to Take If You Receive a Not as Described Complaint
1 Review Amazon’s Notification – Identify the ASINs affected and understand the specific complaint.
2 Analyze Product Listings – Compare product details with customer complaints to pinpoint discrepancies.
3 Gather Proof of Product Accuracy – Collect invoices, manufacturer details, and additional documentation.
4 Improve Product Descriptions & Images – Ensure your listing is accurate and matches customer expectations.
5 Draft a Strong Plan of Action (POA) – Detail corrective actions and preventive measures to restore compliance.
6 Contact Amazon Sellers Lawyer – Our team will craft a compelling appeal and provide legal support for reinstatement.
Why Choose Amazon Sellers Lawyer?
- Experiences Team: Our attorneys focus on Amazon seller account reinstatements.
- Proven Success Rate: Thousands of sellers have regained their accounts with our help.
- Fast & Effective Appeals: Time is money—we work quickly to resolve your suspension.
