Resolve Related Account Suspension on Amazon

Are you struggling to resolve related account suspension on Amazon? This frustrating situation can halt your business operations, but with the right approach, reinstatement is achievable. This guide outlines actionable steps to appeal effectively, submit the required documentation, and regain access to your account.

What Is a Related Account Suspension?

A related account suspension occurs when Amazon links your seller account to another account—whether active, deactivated, or in violation of policies. Amazon’s system flags and deactivates all connected accounts, even if you’ve never accessed or managed the alleged related account.

Common Causes:

1. Multiple Account Policy Violation: Amazon suspects you of running multiple accounts without prior authorization.
2. Global Account Confusion: Sellers registering globally often unintentionally create multiple marketplace accounts.
3. Shared Devices or IPs: Using shared Wi-Fi networks or devices linked to another seller account.

Challenges Sellers Face

Here’s a real example from a seller:

“I was shocked when my account was deactivated for being connected to another account I’ve never owned. I’ve sent appeals, affidavits, and all requested documents, but my case remains unresolved. My business is suffering, and I’m at a loss for what to do next.”

This scenario highlights common challenges:

• Lack of Response: Sellers often experience minimal feedback from Amazon despite providing evidence.
• Stringent Documentation Requests: Amazon requires extensive proof that may not always seem relevant.
• Automated Rejections: Many appeals are dismissed with generic responses, leaving sellers frustrated.

Steps to Resolve Related Account Suspension

Step 1: Analyze the Suspension Notice

Start by thoroughly reviewing Amazon’s notice. Identify any linked accounts or policy violations mentioned.

Step 2: Gather Strong Evidence

Prepare a comprehensive set of documents to prove your case. Include:

• Government-issued ID (driver’s license or passport).
• Business registration documents.
• Utility bills with your business address.
• Bank statements showing transactions related to your business.
• A signed affidavit attesting you have no connection to the alleged related account.
• Contracts or agreements proving your independent business operations.

Step 3: Craft a Detailed Appeal

Your appeal should be clear, professional, and focused. Address Amazon’s concerns directly.

Appeal Outline:

1. Introduction: Briefly acknowledge Amazon’s concerns.
2. Explanation: State why you believe the suspension is an error. Mention any potential misunderstandings (e.g., shared IP or global accounts).
3. Supporting Evidence: Highlight the key documents you’ve attached.
4. Request: Politely but firmly ask for a thorough review of your case.

Step 4: Submit Through the Account Health Dashboard

Ensure your submission is complete and formatted correctly. Use supported file types (.pdf, .jpg, .png, .gif) and label files clearly.

Step 5: Follow Up Persistently

If Amazon doesn’t respond promptly:

• Send follow-up emails referencing your case ID.
• Avoid resending the same documents without adjustments or additional details.
• Be patient but proactive, as resolution may take time.

Tips to Prevent Related Account Suspensions

1. Avoid Shared Devices and Networks: Ensure your account is accessed only through secure, private networks.
2. Global Account Clarity: Monitor accounts created across multiple marketplaces.
3. Maintain Organized Records: Keep business and personal finances strictly separate.
4. Monitor Account Health: Regularly review your dashboard for warnings or flags.

Seeking Professional Help

Dealing with Amazon can be overwhelming. If your appeals are going unanswered or rejected, professional assistance can make all the difference.

• For brand protection and intellectual property (IP) issues, visit Brand Protection Amazon.
• Interested in inviting CJ Rosenbaum to speak at your event? Check out CJ Rosenbaum.

Final Thoughts

Resolve related account suspension on Amazon with persistence and a solid strategy. Focus on gathering robust evidence, submitting detailed appeals, and following up regularly.

If you’re struggling with a related account suspension and need personalized assistance, don’t hesitate to contact us or call us at 1-877-973-5537. Let’s work together to get your Amazon account back on track.