How to Fix Amazon Related Account Suspensions (Step-by-Step Guide)

Introduction: What Are Related Accounts on Amazon?

Amazon enforces strict policies regarding seller accounts to maintain marketplace integrity. One of the most common and challenging issues sellers face is related account suspensions. A related account occurs when Amazon detects multiple accounts that appear to be linked, even if the seller only operates one account. This can lead to account suspensions, loss of selling privileges, and withheld funds, severely impacting a seller’s business.

Understanding how Amazon identifies related accounts, the risks they pose, and how to prevent or resolve them is critical for long-term success on the platform. In this guide, we’ll break down the common causes of related account issues, provide a step-by-step resolution strategy, and outline best practices to avoid future complications.

Why Amazon Sellers Get Flagged for Related Accounts

Amazon uses advanced algorithms and detection methods to link accounts based on various factors. While some sellers knowingly operate multiple accounts, many sellers are flagged unintentionally due to overlapping data points or Amazon’s rigid enforcement. Here are the most common reasons why sellers receive related account suspensions:

1. Shared IP Address & Device Usage

• Logging into multiple seller accounts from the same Wi-Fi network (home, office, or co-working space).
• Using public Wi-Fi (hotels, coffee shops, libraries) where another seller may have accessed their account.
• Sharing a computer or mobile device with another Amazon seller.

2. Overlapping Business Information

• Using the same bank account, credit card, business address, or taxpayer information across multiple accounts.
• Registering a second account under a family member’s name with similar details.

3. Employee or VA Access from Different Accounts

• Hiring a Virtual Assistant (VA) or employee who has access to multiple Amazon accounts from the same computer or IP address.
• Using third-party service providers who log into multiple clients’ Amazon Seller Central accounts.

4. Creating a New Account After a Suspension

• Attempting to open a new account after a previous suspension or permanent ban.
• Using slightly modified details but still being linked through Amazon’s detection systems.

5. Browser Cookies & Tracking Mechanisms

• Logging into multiple Amazon accounts from the same browser session without clearing cookies.
• Not using separate browser profiles or virtual machines to distinguish accounts.

6. Accidental Overlap with Family or Business Partners

• Household members unknowingly creating separate Amazon seller accounts from the same internet connection.
• Business partners with independent seller accounts triggering association due to shared company details.

💡 Key Takeaway: Amazon does not permit multiple accounts unless the seller has received explicit permission from Amazon. Even accidental account connections can result in suspensions.

How to Resolve a Related Account Suspension on Amazon

If Amazon flags your account for being related to another seller account, you must act quickly and strategically. Below is a structured approach to managing the situation:

Step 1: Confirm Whether You Actually Have a Related Account

Before responding to Amazon, determine if you own or operate another account that could be linked. Ask yourself:

• Have I created another account for any reason?
• Do I share an IP address, device, or business details with another seller?
• Have I recently used a third-party service, VA, or employee who may have accessed another account?

🔹 If you don’t own another account: You must prove to Amazon that the suspension was a mistake.
🔹 If you do own a second account: You need a strong Plan of Action (POA) explaining why the accounts exist and why they should remain active.

Step 2: Gather Key Information

Amazon won’t reinstate an account without clear documentation. Before submitting an appeal, collect:
✅ Your Seller ID and account details.
✅ Internet IP logs and records showing your access points.
✅ Proof of separate business structures (if applicable).
✅ Any communication with third-party services that may have caused the issue.

Step 3: Write a Strong Plan of Action (POA)

Your Plan of Action (POA) must be clear, factual, and solution-focused. Follow this format:

1. Acknowledge the Issue

• If you do not own another account, state:
  “I do not own or operate any additional Amazon seller accounts. Based on my internal review, I believe this suspension was triggered by [potential cause, e.g., shared IP or an employee login].”
• If you do own another account, state:
  “I own multiple Amazon accounts for legitimate business reasons and have followed Amazon’s policies for obtaining approval.”

2. Explain the Root Cause

Identify what might have caused the flagging. Example:
“After reviewing my activities, I believe this may have been triggered by logging in from a shared network or a Virtual Assistant accessing multiple accounts from the same device.”

3. Provide Corrective Measures

• Change IP & Device Usage: Use a dedicated computer and internet connection.
• Avoid Shared Payment Methods: Use unique bank accounts and credit cards per account.
• Track Logins: Restrict access to trusted employees only.

4. Request Account Reinstatement

End with a professional, direct request:
“Given the above corrective actions, I respectfully request Amazon to reinstate my selling privileges. I am committed to full compliance with Amazon’s policies.”

Preventing Future Related Account Issues

To avoid related account suspensions in the future, follow these best practices:

✅ 1. Use Dedicated Devices & Networks

• Do not log into multiple seller accounts from the same computer, phone, or IP address.
• Set up a static, dedicated IP if managing multiple accounts (with Amazon’s approval).

✅ 2. Separate Business Information

• Use unique LLCs, bank accounts, and tax details for each Amazon business.
• Avoid using the same email, phone number, or address across accounts.

✅ 3. Train Employees & VAs

• Limit employee access to one account per device.
• Use Amazon’s User Permissions instead of sharing login credentials.

✅ 4. Be Cautious with Third-Party Tools

• Ensure agencies, freelancers, and VA services follow Amazon’s compliance rules.
• Use password managers to prevent cross-account logins.

When to Seek Professional Help

If your appeal is denied or Amazon remains unresponsive, it’s time to seek professional guidance. Amazon-related account suspensions can be complex, and incorrect appeals may make reinstatement harder.

📞 Contact Amazon Sellers Lawyer for professional legal assistance in reinstating your account. Our team specializes in helping sellers resolve related account issues, suspensions, and brand protection challenges.

👉 Get in touch today at AmazonSellersLawyer.com