Amazon Sellers’ News 1/14/20: Request for feedback removal ignored by Amazon, Instant related Amazon seller account suspensions.
Request for feedback removal ignored by Amazon.
These sellers have met all the criteria to have comments removed from their accounts, but because Amazon is ignoring them, they are stuck with the feedback that is left on their listing. These sellers claim they have been receiving defrauding comments from customers based on either the incorrect item being sent to them or receiving no product at all. These sellers had fraud and customer complaints left on their account claiming either that the wrong item was sent or that the customer received no item at all. When the seller attempted to reach out to the customer, there would be no response. So you need to make sure that you cross your T’s and dot your I’s and make sure you have all the documentation that you could possibly need to show Amazon that you’ve attempted to reach out to the customer. To make things right that you’ve sent the right product, and anything else you can think of that would help support your case. You keep trying and you can show them that you have been doing the correct thing and that Amazon should remove these complaints from your account.
