Communication is key for every relationship, right? Technically, this is the average rule of thumb. But when it comes to Amazon seller support, the lines of communication are crowded at best.
Sometimes when you contact Amazon seller support with a pressing issue, it seems as if you are being pushed aside, rushed, or presented with clichés and blanket statements that don’t really solve your problem at all. This is an unfortunate reality – however, there are some keys to communicating with Amazon seller support that will help you get the answers you need.
First things first: the main way to contact seller support is through email on your seller dashboard under the “Help and Contact” section. But before you hit send, keep these three tips in mind to get the best answer to your question.
Be Specific. If you are not specific enough about what exactly you need to know when you email Amazon seller support, you will likely find yourself being bounced around between departments without any valid response. Sean Law, Paralegal at Rosenbaum Famularo, PC, suggests: “Whenever you write to Amazon, be sure to include the Case ID Number, ASIN, and any other pertinent information that will assist Amazon in finding your account quickly.” If you make your email as specific as possible, chances are you will reach the correct department of Amazon seller support much faster.
Keep It Brief. The team at Amazon does not have the time to read your email if you write them a novel. Include only the relevant information, and make sure you get straight to the point. The faster you actually ask your question, the faster it will be answered. Ashley DiPinto, Paralegal at Rosenbaum Famularo, PC, states, “ Seller Support will tell you what you need to do regarding Safety Issues, just be direct.”
Offer Context. Though your email to the Amazon seller support team must be succinct, it is still important to include the appropriate context to help the technicians at Amazon provide you with the necessary information that will enable you to solve your problem. Paralegal Jason Powell recommends reaching out to Amazon Seller Support for assistance if a seller has been appealing an issue and has not heard back.Remember, although communicating with Amazon seller support may be frustrating, the support team is overloaded with seller account issues on a daily basis. Be brief, be specific, and most of all, be patient – with these three points, you are far more likely to have a successful experience with seller support.