Suffering Account Deactivation? Learn How to Identify the Root Cause of Your Suspension on Amazon
Amazon deactivated my account. What do I do, CJ?
This video is for you if you have ever suffered an account deactivation or an account suspension, or you’re just worried Amazon is going to knock you out of the box.
So the very first thing you should do if your account has been deactivated or suspended, how do I get out of this, and the first step is identifying the root cause of the deactivation or the account suspension, is we identify what is the root cause, why is Amazon having a problem with you, and everything will flow from there.
Now, you identify the root cause by either reviewing the notice Amazon gave to you where they will sometimes tell you what the problem is, or evaluating your own business, evaluating your own metrics. Look at what your consumers are saying about you and your products, and do an Amazon deep dive leadership principle and identify why you believe your Amazon account or your Amazon listing is down. And everything you do from that, the drafting of your plan of action, your systemic changes to your business, which is a third section of every single plan of action, will flow from the root cause.
And here’s your golden nugget from this video. Whatever you write to Amazon about your root cause, or how you are going to make your business run better, should always be written in a positive manner.
What you can do better to be a better Amazon seller. What you can do better so Amazon’s consumers have a better experience. You don’t want to admit fault unless you absolutely have to or you’ve made this strategic decision to do so. So identify the root cause, describe your plan of action in a positive way, and that is the very first thing you should do if you suffer an Amazon account deactivation, or an account suspension.
If you have any questions or concerns contact us, we’ll do our best to get back to you as soon as possible.