MUST KNOW Requirements for Amazon Sellers Offering Refurbished & Pre-Owned Items

Hi, today I’m here to talk to you today about Amazon’s Renewed System.

Being an Amazon Renewed seller, Amazon holds you and your products to a stand up metric you must keep up. You must keep a perfect order percentage of 85% or more or a defect rate of less than 0.8%.

All negative reviews must be less than 10% and your average product rating should be greater than four. Some products may have defects that can only be detected through a more detailed testing procedure. Your average product rating can drop below the standard because of a one star rating.

We have noticed that the majority of one-star ratings do not place dissatisfaction on the functionality of a item, but rather the customer’s personal opinion of value. So you could be a great seller with a 4.6 out of five customer satisfaction rate, and even have a 90% positive review rate. But if the APR drops under Amazon standard, your Amazon Renewed selling privileges will be revoked.

If you need help selling refurbished items on, or you need help being reinstated as an Amazon Renewed seller after being suspended, contact us at 1-877-9-SELLER, or submit a case online and we’ll be happy to help you.