AMAZON SAFETY COMPLAINT DEACTIVATION CASE WON BY AMAZON SELLER

Cases Won For Safety Complaint Deactivation: Expiration Date, Account Deactivation

In this video, we discuss a few recent cases where people have had their Amazon accounts deactivated or closed permanently.

While we don’t know the specifics of each case, we can speculate that the individuals involved may have violated one or more of Amazon’s terms of service.

Whatever the reason, it’s important to be aware that your Amazon account could be deactivated at any time – without warning. So make sure you’re always following their guidelines and terms of service!

Reactivation after deactivation for expiration dates

A few Amazon sellers who we represent recently faced safety complaint deactivations regarding the expiration dates on listed products. Safety complaints refer to issues with your product that appear to pose risk or harm to those who it is distributed to or violate any regulations regarding what can be sold on Amazon or in the country it is distributed. Safety complaints may include packages which appear to be opened, expiring products, incorrect packaging, etc. These complaints are often made by Amazon consumers and/or competitors are reviewed for action to be taken by Amazons team.

To get an Amazon seller account reinstated you need to prove to Amazon that the seller is taking action so that the error is resolved and not repeated. Each sellers case is unique and a variety of different factors can help you prove to Amazon that you recognize that a response is needed. In this case, we were able to demonstrate that our clients had, among other improvements, made sure that expiration dates in very obvious locations and addressed the issue clearly in an effective Plan of Action to get reinstated.