How Amazon FBA Bin Checks Can Prove Product Authenticity for Sellers with Counterfeit Claims

Hi everyone. My name is Alexa and I’m a paralegal at Rosenbaum, Famularo & Segall, PC. Today I’m here to talk to you about one of my recent successes.

A client came to us with a counterfeit complaint and had previously gone to Amazon with their invoices, to prove that their products were authentic, but for whatever reason, Amazon wasn’t accepting their invoices.

So I suggested that we write to the inventory team and request they perform a bin check. These bin checks are internal reviews by Amazon pretty much saying, we’re going to look through the bin that belongs to you as a seller, or the shelf that you own as a seller, for the specific issue, and by going through it, they can verify its authenticity.

Now, I don’t know if this can be done for every product, but for this particular product, the inventory team responded within a week and a half, and provided a response saying that the inventory was able to be removed by the client, meaning it was not counterfeit.

Amazon will hold onto inventory that is counterfeit, so if that is a situation you find yourself in, you may not be able to remove your inventory, so be aware of that. But by performing this bin check, this client was able to not only have this notification so that they could remove this inventory, but then we use this notification to appeal again, and that eventually led to the ASIN being reinstated.

So if you have any issues or questions regarding Amazon FBA bin checks, don’t hesitate to give us a call 1-877-9-SELLER. We’re always here to help you. Thank you.

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